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If you require to return an item purchased, then you need to contact Online Store Enquiries first via email to arrange the products return. Returns without notification will not be accepted.


  • All returns for damaged Products must include the product securely packaged, proof of purchase (invoice or receipt).
  • Returns for change of mind Products must be packaged securely, free of damage, in its original carton with labels and unopened. Proof of purchase is also required. A credit will be offered.
  • Products requiring assembly cannot be returned for change of mind.
  • For hygiene reasons – clothing, mattresses, pillows, eiderdowns, duvets and swimwear cannot be returned once the protective seal is removed or opened, unless the item is faulty or does not match the description at the time of purchase.





For Fashion and Accessories, you may return them within 7 days of receipt of delivery by one of the methods below:


Post – Online Returns, Jash Living – PO Box 1187 Toowong QLD 4066

In person – return to a Jash Living Store. A refund will not be provided upon return but will be issued by Jash Living within 3 working days of receipt.


Robina Store - Shop 2049 Robina Town Centre, 19 Robina Town Centre Drive, Robina QLD 4226

Indooroopilly Store - Shop 3017 Indooroopilly Shopping Centre, 322 Moggill Road, Indooroopilly QLD 4068


Ensure you include the despatch note and package the item in the original tag and package – unopened. For damaged or incorrect goods, please ensure the Products are packaged properly and securely so that they are not lost in transit





Upon delivery, you are responsible for checking Products carefully. Any visible defects must be reported to Online Store Enquiries at immediately. We will not accept liability for visible defects not reported within 3 days.
If you believe that any product is of an unsatisfactory quality, please contact immediately and treat the Product with utmost care while your claim is being investigated.